Terms & Conditions

DELIVERY and INSTALLATION

Given our outdoor furniture is relatively heavy, it is our preference to deliver and position said items to the satisfaction of our customers.

The Delivery Cost quoted is on the assumption that the property is easy to reach, and without excessive stairways or constrained access. Additional delivery costs may be charged if access is found to be an issue and return of goods or some disassembly and subsequent re-assembly is found to be necessary on arrival at site. If you are unsure, please make Sales aware so that we can best plan ahead of time.

Every attempt will be made to ensure delivery is on the promised date and about the timeslot communicated, however unexpected delays can and do occur. In such events, we will endeavour to reorganise your delivery at your next convenience, and within a reasonable period of time.

In certain instances we also sub-contract our deliveries to reputable transport companies, specifically for areas well outside of Cape Town and its surrounding suburbs. In such cases we are therefore unable to fix delivery timeslots.

RETURN of GOODS

The right to return extends for 7 working days after the items have been delivered. The goods must be returned in their original condition as at the time of delivery. Refunds may be subjected to a fee covering the cost of collection of said goods.

This excludes bespoke, made to order, or one-off items.

RECTIFYING DEFECTS

• Should any defect occur with the product within 12 months of delivery, please contact us in writing, together with photos of any such defect to enable us to determine its cause prior to rectification.

• Where the defect is deemed to be the customer’s fault for any reason, such as poor handling, or misuse of the product, any rectification will be chargeable to the customer.

• Should a defect occur that is deemed to be the fault of NewLife Plastics, we will either replace, repair or refund.

• No reimbursement will be considered if the defect is rectified by the client, or by a third party.

This excludes bespoke, made to order, or one-off items.

Our brochure images are a printed representation and may not reflect the true colour of the product. Recycled material cannot be consistently reproduced due to the differing waste material streams; therefore, colours and texture may vary a bit at times. Although every effort is made to blend out variation during manufacturing, there may be visible signs of differing materials within the finished product.